FAQ
Food & Menu
Yes, we offer delivery! To place a delivery order, visit our Location page and select “Order Delivery.”
Please note that Loyalty Program Members cannot accrue or redeem credits on online orders. If you’d rather pickup instead, you can select “Order Pickup” on the same page.
We sure do! Check out our Events page for more details, and when you’re ready, you can submit an Inquiry Request.
While we don’t offer a specific kid’s menu, we highly recommend our Mini Rolls for kids who are just starting their sushi journey. We also offer hot entrees in our bento boxes, including Teriyaki Chicken, Chicken Katsu, and Chicken Yakisoba. Check out our menu for more!
Please make us aware of any food allergies, sensitivities, or restrictions when placing your order as we don’t list every ingredient on our menu. Please check with your server if your requests can be accommodated. Our restaurants regularly use common allergens like soy, sesame, seafood, and gluten. Any item may be prepared using shared kitchen surfaces and fryers, allowing for cross-contact with allergens. While we’re happy to customize your order based on your request, we are not able to guarantee that any menu item will be free of a specific allergen.
Yes, we are closed on July 4th, Thanksgiving, and Christmas Day so our staff can celebrate with their friends and families. All our locations reopen the following day after these dates.
Because all of our food is made fresh to order, we’re unable to cancel, return, or refund items once preparation has begun. This helps us maintain quality and minimize food waste.
If you need to make a change, please contact the restaurant as soon as possible after placing your order—we’ll do our best to accommodate requests before your food is prepared.
Momiji Loyalty Program
The entire Momiji food menu can be ordered for pickup / takeout. We do not offer alcoholic beverages to-go. You can place your pickup order in advance by clicking Order Online or downloading the Momiji Sushi App. To download, please visit the App or Google Play Store and search “Momiji.”
Signing up is free! You can sign up at any Momiji Sushi location, on our website, or through our app. New members receive a welcome gift of 5.00 credits (equivalent to $5.00 off) upon joining!
Members earn 0.10 credits (equivalent to 10¢ off) for every $1 spent. Credits are automatically added to your account when you add your Loyalty Number to pickup orders or when Momiji staff adds it to your order.
Third Party orders through partners like DoorDash, UberEats, or GrubHub do not qualify for credit accrual or redemption.
Yes, tips, gift card purchases, alcohol, and delivery orders do not accrue credits.
Orders placed through third-party apps (i.e. DoorDash,UberEats, & GrubHub) do not qualify for the Momiji Loyalty Program.
Redeem credits at checkout in any increment above 0.01 credits or 1¢ of savings. For example, redeeming 10 credits at checkout will result in $10 off your total.
Credits can be redeemed in-person or over the phone by calling your favorite Momiji location. Please note that credits cannot be redeemed on online orders.
Yes! You will still earn credits on the subtotal, even when redeeming credits during your purchase. Please note that while credits accrue on online pickup orders, they cannot be redeemed online. If you’d like to redeem credits, please call your favorite location instead.
Credits do not have a set expiration date, though our program is subject to occasional updates. Make sure to use your credits frequently to reap the benefits!
The minimum redemption amount is 0.01 credits, equivalent to a 1¢ discount.
Your current credit balance is added to the Momiji App within moments of completing an order. You can also ask a Momiji Team Member at any location for your current credit balance.
No, the more you dine, the more you earn!
No, our Punch Card program has been discontinued with the launch of the Loyalty Program update. Members with active punch cards automatically received 1.50 credits for each unredeemed punch. For example, if you had 3 punches on your punch card, you earned 4.50 credits (equivalent to $4.50 off your next order).
Because our previous program had a different accrual ratio than our new one, points were converted to credits using an equitable calculation. In other words, while the number in your account went down, the value of your credits remained consistent.
No, we discontinued our referral perk.
For any questions or concerns, please contact support@momijiinc.com or request to speak with a store manager at your nearest location.
Delivery orders do not qualify for credit accrual or redemption.
Credits only apply to direct Momiji online / over-the-phone pickup and dine-in orders. Please note, credits cannot be redeemed on online pickup orders. If you want to redeem credits and pickup an order, please call your favorite location instead.
Third-party orders through partners like DoorDash, UberEats, or GrubHub do not qualify for the Momiji Loyalty Program.
Visiting Momiji
Absolutely! We allow service animals in all our restaurant locations. We ask that only service animals, not emotional support animals, that are trained to perform specific tasks to support a disability enter our restaurants.
Yes, all of our locations are wheelchair accessible.
Most of our locations are open almost every day of the year! Exceptions include Thanksgiving, Christmas Day, and New Year’s Day where we encourage our staff to celebrate with their friends and family.
Our Prescott location is closed on Mondays.
Keep an eye on our social media for any store hour updates given unforeseeable circumstances (i.e. a winter storm). You can also call your preferred location to confirm availability.
We do not accept reservations at this time. As we operate as a quick-service restaurant, dine-in wait times tend to remain under 30 minutes (unless it’s a holiday like Valentine’s or Mother’s Day). You’re welcome to call your preferred location ahead of your arrival to inquire about any wait times.
Yes! Please call your preferred location if you have a party larger than 8 people. Many of our locations have booths that can only seat up to 4 people at a time. We do our best to seat larger parties in booths close to each other.
Delivery
You can order delivery through our website at momijisushi.com/onlineorder
We partner with DoorDash for all delivery orders to ensure fast and reliable service. If you need assistance with an order, please contact DoorDash support.
No, delivery orders do not qualify for loyalty program credit accrual. Our rewards program is only applicable to in-store and online pickup orders.
There is not a minimum order amount for delivery orders.
No, Loyalty Program promotions and credits can only be applied to dine-in and pickup orders.
If you experience any issues with your delivery, please contact DoorDash’s customer support for assistance, as they handle all delivery logistics.
Is there anything else we can help with?
If our FAQs don’t answer your question or you’d like to provide feedback about your most recent Momiji visit, please contact our Support Team at support@momijiinc.com
